5/2/2024 0 Comments 911 delco dispatch![]() The 911 executive says once a new system has been decided on and the green light given by County Council, it could all be in place in 2 to 5 years. "The estimated cost for us to move to a new frequency is almost $40 million," he said. But he says there are a lot of challenges. "We put out advance messages, you may not be able to hear me, you may have interference problems," said Boyce.īoyce says the evidence is clear- they need a new system, and he says they have hired an engineering firm to study the problem and propose changes. They now use map forecasting when there could be interference and alert first responders ahead of time. He compares it to having poor cell phone service at certain times. There's no doubt about it," said Carroll.īoyce says the software issues have been fixed but he admits they continue to have issues caused by what he calls atmospheric interference or "ducting" in the 500 T-Band Frequency. "Chris Dorman had an angel on his shoulder that day. Delaware County Emergency Services Delaware. County administrative staff and emergency management can be reached Monday-Friday 9am to 4pm at 61. "Those reboots happened at the worse time possible when an officer was in a gun draw," said Boyce. If you are calling from out of the county or state and need Police, Fire, Ambulance emergency or non emergency response or information please contact us at 61. Folcroft officer released from hospital after being shot 7 timesīut while other officers could hear him calling for help on the radio, he was unable to reach dispatchers at the 911 call center causing confusion and chaos.Ĭall center Executive Director Timothy Boyce says the problem was a result of a major software issue causing their computers to reboot."We need to do something and we need to do something sooner rather than later," said Carroll.īack in June of 2016, Folcroft Officer Chris Dorman was under fire by a gunman. Over the weekend, officials say there were four or five instances when emergency responders were unable to reach the 911 call center using their portable radios. Accepting applications from those who desire a rewarding and exciting career in public safety dispatching at the 911 center. "The radio system in Delaware County is antiquated," says Delaware County Fraternal Order of Police First Vice President Robert Carroll. They are calling for a new system that could cost the county millions of dollars in infrastructure upgrades. "There was no indication whatsoever, he didn't realize the console was rebooting itself, it didn't indicate it, there was no light, there was no signal," Civera said.Īt 9:58:44, when Folcroft officers including Christopher Dorman arrived at Elmwood Avenue, their calls including the one where Dorman shouted 'I'm shot in the face,' were never heard at the 911 Center.MEDIA, Pennsylvania (WPVI) - The latest issues with Delaware County's 911 radio system have the police union saying that officers' lives are being placed in danger. Sometime in the next 2:32 seconds that console somehow shut down without alerting its operator, Civera says. ![]() "What we are receiving back from our 911 personnel is that the computer basically went down," Delaware County Council Chair Mario Civera said Monday.Īccording to a county timeline at 9:56:12 Friday Morning Folcroft units were dispatched on the drug activity call from the communications console in the 911 center in Lima. ![]() It receives, processes, and dispatches emergency calls for police, fire, and medical assistance, operating 24/7. Now, county leaders are trying to make sure the issue doesn't happen again. Delco Dispatch, or Delaware County Dispatch, is a vital communication hub for emergency services in Delaware County, ensuring the safety and well-being of residents by efficiently coordinating emergency responses and public services. Receives non-emergency and emergency requests (including 911 calls) for police/fire protection, medical, or emergency services and obtains relevant information. The system went down on Friday, just as Folcroft officers were desperately trying to get help for Officer Christopher Dorman. ( University City area) 33rd St Trolley Station. (WPVI) - Action News is learning new details about the emergency communication failures plaguing Delaware County.
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